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     Hotel Mak online booking terms and conditions

1.In case you want to make on-line booking in the web system of Hotel MAK , you have to choose: date of arrival, room type, board, names.

When making a booking you have two payment options:

   In case you choose to pay on a “REGULAR BOOKING” basis, the amount of the first night will be charged from your card as a prepayment for your booking. In case of No show or cancellation this amount is non refundable.The rest of the due payment for your booking, should be paid upon arrival in the hotel.

   In case you choose to pay on a “PAY NOW” basis, the full amount for the reservation will be charged from your card and you GET 10% DISCOUNT from the total amount. This reservation cannot be cancelled. After payment you will receive an e-mail with a link to your reservation and you can modify : board, names and extra person in a room.


2. Hotel obligations:

   2.1. The Hotel ensures that not only the hotel but also the adjacent facilities, restaurants, and other service offerings, fully comply with the Bulgarian Regulation for categorization.

   2.2. The Hotel declares that under the Regulation for categorization, a certificate of categorization has been issued to the hotel .

   2.3. The hotel is obliged to provide hotel services to guests at the level of common standards.

   2.4. In case that the hotel is unable to provide accommodation for the guest reservation, it shall provide an equivalent alternative -suitable accommodation with the same or higher category close to it, with the same services and amenities.


3.1. The hotel is obliged to comply with the requirements for protection and security of credit card data, according to the companies- credit card issuers.

3.2. Duties of the hotel in connection with the protection of personal data. The Hotel declares that it has a registration as a data administartor under the Law for the Personal Data Protection.


4. Under certain circumstances the hotel may want some extra guarantees for the booking, apart from the credit card details, such as preliminary payment of a certain amount before arrival.

Payments are made only with credit cards approved and pointed out by the hotel.